We are confident that you will love our products. If there is something wrong with the product, or if you for some reason don't like it, we will take it back 7 days after you purchased. Your item must be unused and in the same condition that you received it including packaging.

Please contact returns@luvbugcompany.com to begin the process.

You will be responsible for paying for your own shipping costs for returning your item. All returns must be sent using UPS or FEDEX USPS will not be accepted and refund will not apply.  All shipping costs are non-refundable. 

Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days (based on your credit card provider).

Shipping Issues/Missing Order:
All orders ship out of our warehouse between 1-3 days.  If you receive notifications that your order has arrived at your address but is missing after 24 hours, please contact your shipper (UPS, USPS, FED-EX) about claiming.

Luv Bug is not responsible for orders not arriving at your shipping address due to the shipping company errors.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@luvbugcompany.com.

Sale items (if applicable)
Only regular priced items may be returned/refunded.  Sale items cannot be returned/refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@luvbugcompany.com

Privacy Policy
Click Here for policy.

Mobile Terms of Service
The Luv Bug Co mobile message service (the "Service") is operated by Luv Bug Co (“Luv Bug Co”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Luv Bug Co’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Luv Bug Co through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Luv Bug Co. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335152035 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Luv Bug Co mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335152035 or email customerservice@luvbugcompany.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.